Cancellations and Refunds. in general, if as a guest you cancel a reservation, the amount refunded to you is determined by the cancelation policy determined by each host that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you, if something outside your control forces you to cancel a reservation, you may be eligible for a partial or full refund
In general, if a guest cancels a reservation, the amount paid to you is determined by the cancelation policy that applies to that reservation. As a host, you should not cancel on a Guest without a valid reason or applicable law. If you cancel on a guest without such a valid reason, we may impose a cancelation fee and other consequences. If a guest experiences a valid issue with their stay or if the guest must cancel due to an unexpected circumstance that out of anyone’s control. Such as: Death, Government- mandated obligations, Unforeseen property damage, maintenance and amenity issues, road closures, Natural disasters, epidemic disease or illness. The amount you are paid will be reduced by the amount we refund or otherwise provide to the guest, and by any other reasonable costs we incuse as a result of cancelation. If a guest, receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Hajzkom exceeds your payout, Hajzkom may recover that amount from you, including by offsetting the refund against your future payouts. If we reasonably expect to provide a refund to a guest under one of these policies, we may delay release of any payout for that reservation until a refund decision is made.