Hajzkom exists to help build connections between people and vacation homes for rent in the Hashmite Kingdom of Jordan. In short—to build a community where anyone can find their favorite get away with just a few clicks. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protect your human right to privacy.
2.1 Information needed to use Hajzkom Platform.
When you use the services available on Hajzkom, you will be asked to provide some information such as your name, contact addresses, credit or debit card.
We collect personal information about you when you use Hajzkom Platform. Without it, we may not be able to provide you with all services requested. This information includes:
Contact Information, Account, Profile Information. Such as your first name, last name, phone number, email address, date of birth, and profile photo, some of which will depend on the features you use.
Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.
You can choose to provide us with additional personal information. This information may include:
Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be visible to authorized parties.
Address Book Contact Information. Address book contacts you import or enter manually.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.
You will be able to browse, and reserve any vacation home on the application
You will have to register your information on the mobile application and thus manage your account on the application to receive all our services. You can also cancel the subscription by contacting us if you no longer want to enjoy these services by sending us an official e-mail or contacting us through our customer service.
It is necessary for us to know all the names of the clients who have booked. If you have booked on behalf of someone else, you should have obtained their consent to use their personal information.
· We will need the information you provide in order to complete reservations, and payment transactions in the services available on the application.
· To improve the application's usage performance: (We always strive to improve Hajzkom services based on the information we receive from you.
· For customer service purposes (this information helps us to better answer your requests to the customer service team and support their needs) and analyze data traffic on the application.
· To administer any contest, promotion, survey, or other application feature.
· To send E-mails, short messages or other available means to provide you with all services, and answer all inquiries, and requests.
Please note that you are solely responsible for the confidentiality of your password and personal account information. Therefore, we ask you to take care to preserve this information, especially when you are online.
We collect personal information from other sources, such as:.
Third-Party Services. If you link, connect, or login to Hajzkom Platform with a third-party service (e.g. Google, Facebook, Apple account), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off Hajzkom Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to health information related to contagious diseases.
3.1 Provide, Improve, and Develop Hajzkom Platform. We use personal information to:
enable you to access Hajzkom Platform and make and receive payments, perform analytics, debug and conduct research, provide customer service, send you messages, updates, security alerts, and account notifications, personalize and customize your experience based on your interactions with Hajzkom Platform, your search and booking history, your profile information and preferences, and other content you submit.
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,study and combat discrimination consistent with our Nondiscrimination Policy,
conduct security investigations and risk assessments, verify or authenticate information provided by you,conduct checks against databases and other information sources, including background or police checks,
comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees and members of the public, resolve disputes with our Members,
enforce our agreements with third parties, comply with law, respond to legal requests, prevent harm and protect our rights enforce our Terms and other policies, and
in connection with the activities above, we may conduct profiling based on your interactions with Hajzkom Platform, your profile information and other content you submit to Hajzkom, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to Hajzkom Platform if such processes detect activity that we think poses a safety or other risk to Hajzkom, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.
send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms
Detect and prevent money laundering, fraud, abuse, security incidents.
Conduct security investigations and risk assessments.
Comply with legal obligations (such as anti-money laundering regulations).
Enforce the Payment Terms and other payment policies.
With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
Provide and improve the Payment Services.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your account or participating in promotional activities by Hajzkom partners or third parties.
Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to Hajzkom or otherwise promote our products and services.
To help facilitate bookings or other interactions between Members, we may need to share certain information such as:
When a booking request is made or dispute is submitted, certain information may be shared between Guest(s) and Host(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the booking, like profile photo, ID and phone number.
Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Hajzkom Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number, ID) with such third-party service providers.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Hajzkom, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (iv) to enforce and administer our agreements with Members, or (v) to protect the rights, property or personal safety of Hajzkom, its employees or its members.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Hajzkom our Members, or expose Hajzkom to a claim of obstruction of justice.
For jurisdictions where Hajzkom facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Hosts’ and Guests’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Host and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.
In jurisdictions where Hajzkom facilitates or requires a registration, notification, permit, or license application of a Host with a local governmental authority through Hajzkom in accordance with local law, we may share information of participating Hosts with the relevant authority, both during the application process and, periodically thereafter, such as the Host’s full name and contact details.
We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of Hajzkom Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with Hajzkom’s mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.
To support us in providing, integrating, promoting and improving Hajzkom Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control.
We may review, scan, or analyze your communications on Hajzkom Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods were reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.
You can link your Hajzkom account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:
some of the information provided to us from linking accounts may be published on your profile, information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes, and publication and display of information that you provide to Hajzkom Platform through this linkage is subject to your settings and authorizations on Hajzkom Platform and the third-party service.
You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking further action on your request.
You can access and update some of your personal information through your Account settings. If you connected your Hajzkom Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:
We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Hajzkom Account for fraud or safety reasons, we may retain information from that Account to prevent that Member from opening a new Hajzkom Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Hajzkom and Hajzkom Payments may keep information for tax, legal reporting and auditing obligations.
Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Hajzkom, even after your Hajzkom Account is cancelled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.